Delivery of citizen centric services through Post Offices – interaction with unions
F. No. 30-1/2019 Plg
Government of India
Ministry of Communications & IT
Department of Posts
(RB & Planning Division)
Dak Bhavan, Sansad Marg,
Dated at New Delhi-110001 the 25.9.2019
The General Secretary,
1st floor, Padam Nagar Post Office Building,
Padam Nargar PO
New Delhi 110007
Sub: Delivery of citizen centric services through Post Offices – interaction with unions.
Ref: Your letter No. GDS/CHQ/97/1/2019 dated 27.8.2019.
With reference to your letter referred to above, it is informed that at present, only delivery of CSC services through Post Offices is being considered by the Department. It is considered that with the commencement of delivery of citizen centric services through Post Offices, the services offered from Branch Post Offices will get augmented and footfalls will increase. It has no comparison with LPA or Franchise System, in which Postal services were delivered through Agents. In this case CSC services will be delivered through Post Offices.
2. Regarding your concern about the need for investment by BPM, it is clarified that there will be no compulsion on any BPM to invest and start the services. The choice is entirely that of BPMs. It is also possible that there may be BPMs who are willing to invest and reap benefits out of it. Since the scheme is voluntary, there will also be an option to quit at any time. The scheme is meant for those BPMs who have good entrepreneurial skills.
3. The BPMs might have enjoyed other sources of income before engagement as BPM, and these sources might cease to exist after his/her joining the BPM post. This scheme will provide an opportunity to the BPMs to do some authorised and remunerative extra work from BO premises itself and earn additional income.
DDG (DARPAN, RB &